Please read the following carefully. These are the terms and conditions agreed to upon purchase of class passes/memberships or other packages.
I agree to complete a PARQ+ Physical Activity Readiness Questionnaire (sent via email OR on the website: www.vitalityhealthandfitness.org) and return a paper copy or digital copy via email before participating. I will update the information for this questionnaire as needed and inform trainers and instructors of any changes to my health and physical activity readiness.
I will provide an emergency contact in my intake information- someone whom a trainer can contact if an incident occurs at the studio
I understand that accidents can occur and it is my responsibility to ensure I am working safely in the space, with equipment and around others. This requires mindful transitions at all times.
I understand that Vitality Health & Fitness takes all necessary precautions to avoid accidents and should an accident occur Vitality Health & Fitness and 127 Queen St. Inc. is not responsible
I understand that by registering for an unlimited membership I have committed to the payments outlined in the registration agreement
I understand that a 3-month membership is billed monthly for 3 months, with the option to "pause" the membership for 1 week upon request via email. Payment schedules for this remain the same but time in which to use the membership extends.
I understand that a 6-month membership is billed monthly for 6 months, with the option to "pause" the membership up to 2 weeks upon request via email. Payment schedules for this remain the same but time in which to use the membership extends.
I understand that there will not be an automated hold or pause put on my membership due to regular studio closures or modified schedules for holidays. All pricing of memberships has taken into consideration these closures/modifications throughout the year.
I understand that my membership begins on the day of purchase.
I understand that a 10-Class Pass can be used for any classes but must be used within 90 days of purchase.
I understand that Vitality Health & Fitness does their best to keep a consistent schedule but some classes are subject to change with the release of a month-to-month calendar and times are based on demand.
I understand that when classes are needed to be canceled due to weather, illnesses or unexpected events- a text msg and email notification notifying me of the canceled class will be sent as soon as possible.
I understand that a minimum of 2 participants must be registered for a class to run. Otherwise, the class is subject to cancelation.
I understand that if I am a "no-show" to a class that there is a progressive warning for not canceling a class in a reasonable time. First class- email “no show” warning and noted on account, second class- email “second no show” warning and noted on account, third class- account will be charged $15 fee, fourth class and forward $24 (class price) will be charged to account.
I know that I can schedule classes up to 1 hour before the class and I must cancel before 1 hour of the class.
I agree to photo/video consent at Vitality Health & Fitness unless I otherwise specify
Thank you for your understanding with the policies and procedures, terms and conditions. We will always do our best to ensure you have a seamless experience that suits your needs. If you should need to check back on any policy or procedure they can also be found on the website.